TERMS AND CONDITIONS
These Conditions of Sale provide the user, as well as potential customer, all the useful information so that his purchase on www.goyate.com is correct and protected.
The "Goyate.com" site, including its mobile version, are owned and managed by Goyatè S.a.s. di Ciro Nocerino, registered in the Register of Companies of Napoli, R.E.A. Napoli 934394, VAT number and tax code 08129701218, with registered office in Napoli - viale Antonio Gramsci 13 - 80121, tel +39 0823513486, email info@goyate.com (after Goyatè).
The following conditions of sale comply with the Legislative Decree 6 September 2005, n. 206, including subsequent amendments and additions. By purchasing on our site, the user will fully accept the provisions of these conditions and the provisions of the privacy policy.
The terms and conditions may be subject to periodic changes, therefore we advise the user to print and keep a copy of the terms applied at the time of purchase.
The customer also declares to have full capacity to act and to enter into a contract (for example a minor will need a guardian). Goyatè is under no circumstances required to verify the ability to act of visitors and buyers, and is not liable if any action contrary to what is written in these purchase conditions is carried out.
In addition, the customer declares that the purchase of the products on the site are for personal and non-commercial purposes.
1. PERSONAL ACCOUNT
To make a purchase on the site, we recommend that the user create a personal account in order to have more performing services available. Once an account has been created, the user is required to maintain the confidentiality of his or her access information and assumes full responsibility for every action carried out through his or her account.
2. PRODUCTS
Before placing an order, the customer can select one or more products from the various categories available on Goyate.com.
If a product in which the user is interested becomes unavailable during the check-out phase, the order will be blocked and the user will be informed of the reason.
In rare cases, computer problems may occur, so it may happen that a product that is not available is still available for purchase. In these circumstances, we will refund the price of the item and send the remaining content of the order. Where the user is not interested in receiving the order partially, he can take advantage of the right of withdrawal as provided for in Article 9 of this document.
All our items comply with the regulations in force in Italy and the user must use the products according to the intended use.
Goyatè is free to change the assortment of products, prices, descriptions and availability at any time and without notice.
2.1 DISPLAY OF THE ARTICLES
Goyatè makes every effort to ensure that the colors of the images of the products are as real as possible, but due to various factors (for example different types of screens), these may not be accurate.
If the user's expectations are not met, the latter may take advantage of the right of withdrawal as provided for in Article 9 of this document.
3. MAKE AN ORDER
When a user wants to buy on our site, he will simply have to add one or more items to the cart and proceed with the check-out.
During this phase it is necessary:
Having accepted the terms and conditions of sale, the general conditions of use and the privacy policy of Goyatè.
Provide all the information necessary for the payment and shipping to be successful.
The user will have the opportunity to review their order, read the various conditions of sale, check the price and characteristics of the product and communicate any errors, only before confirming the order.
If the customer notices any errors only after completing the purchase, he or she can take advantage of the right of withdrawal as provided for in Article 9 of this document.
Goyatè reserves the right not to process an order if you notice problems during the order processing phase. In case of cancellation of the order, Goyatè will notify the customer by email.
The sale will be concluded only when the customer is confirmed that the order has been delivered to the courier.
4. SHIPPING
Once the check-out is complete, Goyatè will send the customer an email containing the order summary. This email does not in any way constitute a purchase confirmation. The sale, in fact, will be considered concluded only when the user receives an email confirming the shipment. The Goyatè team will work to ensure order preparation times are as short as possible, trying, even in busy periods, to entrust orders to the courier within 24 hours of receiving them.
5. PRICE
The price indicated on our website are indicated in Euros and include VAT (shipping costs included). Goyatè may change the prices of the products both for variations on the VAT rate and for company choice at any time and without notice.
5.1 SHIPPING COSTS
The price of the product does not include any shipping costs, which will be calculated only during the order summary phase, before completing the check-out.
The customer can consult any shipping costs by reading the information relating to shipments.
Shipping costs can be changed at any time and for any reason by Goyatè.
6. PAYMENT
The customer guarantees Goyatè that he is authorized to use the payment method chosen during check-out. Any bank charges are charged to the customer.
In the event of non-payment, Goyatè will cancel the order and notify the customer via email.
Goyatè accepts among the payment methods:
Credit / debit cards, Visa or Mastercard;
PayPal;
Cash on delivery;
Coupons online.
Klarna
7. DELIVERY
Orders placed by the customer will be shipped to the address entered during check-out by GLS express courier.
GLS makes deliveries within 48 / 72h from Monday to Friday, from 9:00 to 18:00, with the exception of public holidays (delivery times start from receipt of the confirmation email shipping).
Upon delivery, GLS will sign an electronic receipt which will serve as proof of delivery.
If the customer is absent at the time of delivery, he will receive a notice of attempted delivery with which he can contact GLS to arrange a new delivery. In the event that GLS is not contacted, it will autonomously arrange a further delivery in the following days.
Where, even in the second attempt, the customer will be absent, the courier will leave a notice containing the address of the nearest GLS warehouse, where the package can be collected within and no later than 10 days. At the end of this period of time, the package will return to our logistics center and the customer will be refunded the value of the order minus shipping costs, storage costs and any other additional costs.
Any delays in shipping are not dependent on Goyatè.
8. DEFECTS AND / OR DAMAGE TO PRODUCTS
8.1 DEFECTS AND DAMAGES OF THE PACKAGING AT THE TIME OF DELIVERY
At the time of delivery, the customer must check whether the order wrapping is intact, and, in the event of known injuries, he must:
Immediately notify the courier before signing the delivery.
Communicate the incident to Goyatè by sending an email to shop@goyate.com
If the customer does not comply with these points, he may not be entitled to a refund of the order and / or the return of the items ordered.
8.2 DEFECTS AND DAMAGES OF THE PRODUCTS
If the customer notices any damage or defects in the product during the 2-year warranty, he can notify us of the incident by sending an email to shop@goyate.com specifying the nature of the defect and attaching clear photographic documentation.
Once it has been recognized that the defect or damage is of a non-accidental nature, the exchange of the same item will be sent at Goyatè's expense, with collection of the defective piece. If only 14 days have passed since receipt of the order, the defective or damaged piece must be packed and returned to the courier together with all its accessories.
9. RETURN
For each order, the customer will have 14 days from receipt of this one to withdraw from the purchase.
In order to exercise the right of withdrawal, the customer is asked to write an email to shop@goyate.com and follow the instructions of our team.
The return will always be borne by the buyer, who can freely decide whether to rely on GLS, or whether to choose another one.
To receive a refund of the item (shipping costs excluded), the item must not be worn, therefore Goyatè reserves the right to view the returned item before proceeding with the credit.
The package containing the item to be returned must be sent to Il tarì, zona asi sud, mod 232, 81025 Marcianise (CE).
For more information on returns, we recommend that you view the returns / exchanges section.
10. RESPONSABILITY
These terms and conditions of sale establish all the obligations and responsibilities of Goyatè regarding the sale of products.
Goyatè will not be responsible where:
The customer uses the product in a way that does not comply with the provisions.
Damages and losses are caused to the customer due to non-execution of the order.
Any inaccuracies contained in the texts communicated by third parties are reported.
Illegal acts are committed on the payment methods communicated by the customer.
There are problems with the courier.
By using the site, the customer suffers damage, whether it is foreseeable or not.
The customer provides incorrect or false data.
If Goyatè is held liable for damage limited to an order, it will refund only the amount paid by the customer.
11. OBLIGATIONS OF THE CUSTOMER
The customer undertakes to:
pay the price of the products purchased in the manner and within the times provided for in the conditions of sale.
Print the following conditions of sale after the purchase.
Enter the data correctly and not to declare falsehood.
Keep your account information confidential.
12. GENERAL CLAUSES
The terms and conditions of sale are constantly updated, therefore it may happen that following a legislative change one or more points may be invalidated. If this happens, the Terms and Conditions of Sale will always be valid, with the exception of invalidated points. Goyatè undertakes to ensure that the data points are updated as soon as possible.
Last chance: October 2022